Refund Policy

We want you to be satisfied with NexusAI Cloud. This policy describes the limited circumstances in which fees may be refunded.

Recurring subscription fees are billed in advance and are generally non-refundable. You may cancel at any time to stop future renewals; access continues until the end of the current billing period.

Usage-based and overage charges reflect resources already consumed and are non-refundable.

Refunds may be granted at our discretion for duplicate charges, billing errors, or where required by applicable consumer-protection law.

Refund requests should be made within 30 days of the charge in question.

Email billing@nexusai.lt with your organization, the invoice or charge in question, and the reason for the request. We aim to respond within five business days.

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.