Fundamentals
Service Request Workflow
Production-safe workflow for client requests, operator assignment, and status transitions under strict tenant boundaries.
Note
Manual handling mode
This workflow tracks and governs operational requests only. It does not execute provisioning, billing, or automation actions.
Operational Notes
Supported request categories
Managed VPS, Docker deployment, AI chatbot setup, n8n automation, domain and SSL support, backup and restore help, and consulting.
Support conversation layer
Threaded request conversations enforce strict CLIENT_VISIBLE vs INTERNAL_ONLY boundaries with audit logging and operator note controls.
Operator controls
Admins and technicians can assign and update request status with audit logging for each transition.
Tenant-safe visibility
Viewer and member roles remain scoped to own requested or assigned records unless broader permissions are explicitly introduced.